B A S I C A L L Y M E
WHAT IS YOUR RETURNS POLICY?
Items must be returned within 14 days of receipt.
Items must be unworn and unwashed.
Items must have all tags attached.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
If you wish to return your items to Basically Me, we offer a 14 day returns for customers. Your returns label will be included in your parcel but if you need another one don't panic.
We're sorry, but we are unable to offer free returns for customers, returns must be made at your cost of the courier service.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number. Our trusty team will be at your service to help resolve the issue!
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in ‘HOW DO I RETURN AN ITEM?’